Returns and Refunds

Fluff n' Stuff remembers the days when the customer was always right, as well as the days when retailers and store owners appreciated their customers. We are committed to providing you with exceptional customer service at all times. Your purchase is unconditionally guaranteed for 30-days. If you would like to return any products for a full refund within that time period, just let us know!

To start a return, please send an email to returns@fluffnstuffpetstore. Let us know the following information:

  1. You name
  2. Your order number
  3. What you're returning
  4. Reason for the return

So that you don't have to pay for anything, once we receive your return request, we'll email you a return shipping label for you to use when sending us back your item back to us.

Once we receive the item, we'll promptly issue your refund on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

We appreciate your business.